In an emergency
- 111: call 111 if you need fire, ambulance or police right now
- 105: call 105 to report things here that have already happened that don’t need urgent police assistance
For the most up to date information on COVID-19 please visit the website www.covid19.govt.nz
If you are concerned about any COVID-19 symptoms you are experiencing, please contact Healthline (for free) on 0800 358 5453 or your doctor.
Can I leave my house to seek medical attention during Level 2?
YES! But read the information below for advice.
I’m worried about my health but I can’t get through to Healthline/my local doctor
Many people in New Zealand are reaching out for help and advice but it’s important phone lines for Healthline and GPs to be kept free so those who need medical advice can ring through.
Everything will be done to get people the support they need as quickly as possible.
Please try to only call Healthline or your GP when you need medical assistance. If your call is not directly related to medical assistance, you may be able to find answers to your questions on the covid19.govt.nz website.
If you are in need of urgent assistance, contact emergency services (dial 111).
Find the latest health information
Are you or your whānau (family) unwell? The best ways to get support are to:
- call your family doctor for advice or information. If you think you’ve been exposed to COVID-19 (through contact with someone who has it), it’s important to let your family doctor know.
- call Healthline with your COVID-19 health-related concerns. The call is free and someone is available 24 hours a day, 7 days a week on 0800 358 5453 (or for international SIMs call +64 9 358 5453).
- you can also call Healthline: if you don’t have a family doctor, if you’re feeling unwell but you’re not sure if you need to see a doctor, or for advice about what’s happening for you and next steps.
- call Plunketline if you have questions about your child or baby’s health or wellbeing on 0800 933 922 and speak to a Plunket nurse. Plunketline runs 24 hours a day, 7 days a week.
- contact your midwife for support and advice during pregnancy and postnatal. In an emergency, always call 111.
You will have more freedom of movement at Alert Level 2, but it’s up to each one of us to keep the rest of New Zealand safe.
These are the most important things that you can do:
- COVID-19 is still out there. Play it safe.
- Keep your distance from other people in public.
- If you’re sick, stay home. Don’t go to work or school. Don’t socialise.
- If you have symptoms of cold or flu call your doctor or Healthline and get tested.
- Wash your hands. Wash your hands. Wash your hands.
- Sneeze and cough into your elbow, regularly disinfect surfaces.
- If you have been told to self-isolate you must do so immediately.
- Keep a track of where you’ve been and who you’ve seen.
Life at Alert Level 2
Life at Alert Level 2 means we can resume many of our everyday activities — but we have to do so safely.
- Most businesses can open if they can do it safely. This will help to get people back to work.
- We can go in-store at local businesses.
- Tertiary education facilities, schools and early learning centres will be open.
- We can travel between regions.
- Initially gatherings like weddings, funerals, tangihanga, religious ceremonies and social gatherings can have up to 10 people.
- We can safely connect and socialise with close friends and family, in groups of 10.
- We can visit local cafes and restaurants bars and pubs to have a meal.
- We can return to our regular recreation activities, at first keeping to 10 people.
Controls at Alert Level 2
Alert Level 2 is not life as normal, some restrictions and other measures remain in place to reduce the risk of transmission. We need to maintain physical distancing.
- We will keep tight controls in place at our borders.
- Our wide-scale testing will continue.
- We will find and self-isolate anyone who is unwell and their close contacts.
- There will be measures in place to allow some safe travel and socialising.
- Only small, controlled gatherings will be permitted.
- Early childhood centres, schools and tertiary organisations will see most people returning — with controls in place.
- Physical distancing, hygiene standards and contact registers will make businesses safe.
Gathering at your home
You can have friends and family over to your home, but gatherings are limited to up to 10 people, or the people who usually live in your house.
Play it safe — keep surfaces clean, wash your hands, and keep the numbers low so you can practice safe physical distancing.
This is a scary and stressful time, but there is a lot of free help available if you need it.
You can call these numbers for free support and advice anytime – 24 hours a day, 7 days per week.
For mental health support, or if you just need to talk
- 1737: call or text 1737 anytime, to speak to a trained counselor, in any language
- 0800 543 354 or text HELP (4357): call or text Lifeline for confidential support
- 0800 54 37 45: call Kidsline if you are under 18 and need to talk
- 0508 828 865: call the Suicide Crisis Line if 0800 54 37 54 you or someone you know is thinking about suicide
For general health advice
- 0800 611 116: call Healthline for health advice
- 0800 933 922: call Plunket Line for free health advice and information about your children and baby
Support for women, and for family violence
- 0800 742 584: call Shakti for family violence support for Middle Eastern, Asian and African women
- 0508-744-633: call SHINE for family violence support for all women
- 0800 733 843: call Women’s Refuge for family violence support for all women
- (04) 801 8973: call Wellington Rape Crisis for support around sexual assault
- 04 801 6655: call Wellington Help for support around sexual assault
Support for men
- 06 358 1211: call Manline for support for men, from men
- 0800 111 757: call depression.org.nz to get mental health support for men specifically
- 0800 044 334: call Male Survivors for support for male victims of abuse
- 022 419 3416: call or text MOSAIC for support for male victims of abuse
Drug and alcohol support
- 0800 787 797: call the Alcohol and Drug Helpline for support with addiction
- 0800 654 655: call the Gambling Problem Helpline for support with gambling
You can also refer yourself or a friend, with their permission, to Refugee Trauma and Recovery, which is a specialised service just for refugees and people seeking asylum. Click here to learn more.
You can always talk to KiwiClass staff if you need support, and we can help you find the right assistance.